Short description of your inquiry.
Describe the situation in detail. Please include as much information as possible. For example steps taken to reproduce, error messages, user affected, the name of a function or specific url.
These classifications relate to the Severity definitions stated in the SLA section of your Voyado agreement and help us react and prioritize in accordance. Use "Urgent" only if the product is unreachable and/or your business is impacted very seriously by the reported incident. Use "High" if a major component of the product is malfunctioning and/or your business is impacted seriously by the reported incident.
This information helps us to swiftly route your ticket to the right agent(s)
Helps us prioritize your ticket as well as giving correct answers (knowing where to look)
Please tell us what Elevate version your request is about